System Support
We are eager to help
Need temporary technical hands? We can step in.
Short on any skills set ? Outsource to us.
Focus on your core business. Let us manage the tech for you
Special projects may need a dedicated team. We are here
Get a stopgap measure now! Hiring or buying takes long.
Keep focus on your core business
The technology space is fast evolving. Many times, In-house ICT functions cannot respond at the same pace. Sometimes the changes are Human. Your valued skilled personnel may be indisposed. Or you need a specialised skill to address a temporary situation. These ICT challenges get complex over time.
We address these challenges by providing stopgap measures as need be. We provide Quality & Best of fit System Support services, flexibly and cost effectively.
Our System Support service Portfolio
Help Desk Services
We provide on-site and on-call User Support for your ICT infrastructure. We operate a Ticket based service and ensure timely resolution. We give periodic Management reports around Issue Resolution, Training gaps and/or Technology gaps identified.
Data Services
We take away routine ICT activities from your tray. We manage daily and/or realtime data back-ups, data storage/warehousing management, data access control, data restore services etc. We manage off-site and on-cloud storage.
Infrastructure Support
We provide maintenance and support services for your Lacal Area Network(s), telecommnunication links, Servers and accompanying hardware. This includes software licenses compliance, renewals as well as Vendor management.
App Maintenance Support
We provide long term maintanance SLAs for all Apps delivered by ourselves or from other vendors. We also offer periodic bug fix updates as well as new feature upgrades depending on your business needs.
Content Maintenance
Content maintenance often gets left behind. We offer regular content updates for your Web site(s), Intranet(s) and all your Social media channels. We ensure your brand remains relevant and in sync with the business enviroment.
2 Factor Authentication
We provide OTP based Authentication support. On your security sensitive Apps, our API enables you to initiate One Time passcodes and to send to the intended customer via SMS or via Email as the case may be.